PRIVACY POLICY
Last Updated: September 21, 2026
At Chan Long Pickleball, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information, including:
Full name
Shipping address
Email address
Phone number
Billing and payment information
Order details
Information you provide when contacting our customer service
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Communicate with you about your order
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with applicable legal requirements
We will only use your personal information for legitimate business purposes and as described in this Privacy Policy.
3. Payment Information
Payments may be processed through third-party payment providers.
Chan Long Pickleball does not intentionally store complete payment card details on our own systems. Payment information may be handled directly by the applicable payment provider according to its privacy and security policies.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
Shipping and delivery companies
Payment processors
Website and technology service providers
Customer support services
These providers may only receive the information necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our rights, customers, website, or business.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant functionality.
You can adjust your browser settings to refuse or limit cookies. However, some website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business records, resolving disputes, and complying with legal obligations.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your information.
If you would like to make a privacy-related request, please contact us using the information provided below.
9. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children for the purpose of making purchases or using our services.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website.
CHAN LONG PICKLEBALL
Your Game. Your Gear. Your Passion.